Refund policy

 

 Shipping

• Domestic Shipping: Shipping is free for all domestic customers.
• International Shipping: Additional rates may apply, please contact us if you have any questions. 

 

• All domestic orders placed before noon will be processed and handed over to Kerry Express within the next day. Orders placed after noon will be shipped by Kerry within the next 1-2 business days. After that, customers will receive their tracking number as well as QR code for the order.
•In case there are any delays, please contact us through Line or our Email and we will work directly with our shipping service provider to rectify the issue. In the occurrence of which your order does not arrive or is lost, please do not hesitate to contact us. We will work with the shipping provider to track your order or send you a new one if the item truly is not able to be delivered. 

Exchanges and Returns

• Damaged Items: If your piece arrives damaged, you are eligible to exchange it for a new piece.
• Size Issues:
• If the piece does not fit, you may exchange it for a smaller or larger size, subject to stock availability.
• If the desired size is not in stock, you may choose an alternative item.

Refunds

• Items are refundable within 7 days of purchase if they arrive damaged or are lost in the mail.
• To initiate a refund, please contact our customer service team with your order details and a description of the issue.

Contact Information

For any questions or concerns regarding your order, please reach out to our customer service team at ornn@ornnjewelry.com or through our Line or Instagram accounts where we will promptly assist you. 

Instagram: @ornn.official

Line: @ORNN